Frequently Asked Questions
Everything you need to know about our award-winning designs and services.
What is the quality of your stainless steel cutlery?
All Robert Welch cutlery is crafted from the finest quality 18/10 stainless steel, ensuring long-lasting durability, exceptional luster, and resistance to corrosion.
Are Robert Welch knives dishwasher safe?
While our knives are made from high-quality hardened stainless steel, we recommend hand washing to maintain the blade's edge and prevent surface pitting over time.
What is your standard delivery timeframe?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location and will be calculated at checkout.
What is your return policy for home accessories?
We offer a 28-day return period for all unused items in their original packaging. Please ensure you include your proof of purchase to facilitate a smooth refund process.
Do your products come with a guarantee?
Yes, we stand by our craftsmanship. Most of our stainless steel cutlery ranges come with a 25-year guarantee, while our Signature knives offer a lifetime guarantee against manufacturing defects.
Can I purchase individual replacement pieces for my set?
Yes, we offer individual items for most of our current cutlery patterns, allowing you to easily replace lost pieces or expand your existing collection.